Online Order Terms & Conditions
These Terms & Conditions apply to standard, non-custom orders placed through The Sweet Smithery website.
Last Updated: September 16, 2026
1. Orders & Payment
All orders must be paid in full at the time of purchase unless otherwise stated at checkout.
An order is not considered confirmed until payment has been successfully received.
We reserve the right to decline or cancel an order when necessary, including when a requested product is unavailable or circumstances prevent us from fulfilling the order.
2. Order Changes & Cancellations
Because our products are made to order, cancellations and changes are not guaranteed once an order has been placed. If you need to cancel or modify an order, please contact us as soon as possible.
Any refund or credit for a cancellation or order change is considered on a case-by-case basis and is at the discretion of The Sweet Smithery.
3. Pickup
Clients who arrive more than 20 minutes before or after their scheduled pickup time are not guaranteed to receive their order at that time and may be subject to a fee to arrange a new pickup time.
If an order is not picked up and we are unable to contact the client within 24 hours, the order is forfeited without a refund.
Once an order has been picked up and accepted, the client is responsible for transporting, storing, and handling the order appropriately.
4. Delivery
The client is responsible for providing accurate delivery information and ensuring someone is available to receive the order.
Once an order has been delivered and accepted by the client or designated recipient, the client is responsible for storing and handling the order appropriately.
5. Product Inspection
Clients are encouraged to inspect their order at the time of pickup or delivery.
Any concerns regarding damage, missing items, or an incorrect order should be brought to our attention immediately at the time of pickup or delivery.
Once an order has been accepted and removed from our possession, The Sweet Smithery is not responsible for damage resulting from transportation, handling, storage, or other circumstances outside of our control.
6. Handling & Storage
Clients are responsible for following any storage and handling instructions provided with their order.
Certain products may require refrigeration or other specific storage conditions. The Sweet Smithery is not responsible for damage or spoilage resulting from improper storage or handling after pickup or delivery is completed.
7. Allergens
The Sweet Smithery is not an allergen-free establishment. Our products may be prepared in an environment where common allergens are present, including but not limited to wheat, milk, eggs, soy, peanuts, tree nuts, and other allergens.
While we can provide ingredient and allergen information upon request, we cannot guarantee that any product is completely free from allergens or cross-contact.
Clients are responsible for informing us of relevant allergies or dietary restrictions before placing an order.
The Sweet Smithery is not responsible for allergic reactions resulting from the consumption of our products.
8. Product Appearance
Our products are handmade, and minor variations in appearance, color, size, texture, and decoration may occur.
Product photos displayed on our website are intended as representations of the product. The actual product may vary slightly from photographs due to handmade preparation and ingredient variations.
9. Circumstances Beyond Our Control
The Sweet Smithery is not responsible for delays, cancellations, or inability to fulfill an order caused by circumstances beyond our reasonable control, including severe weather, transportation problems, accidents, illness, emergencies, power outages, or other unforeseen circumstances.
If such circumstances affect an order, we will make reasonable efforts to communicate with the client and determine an appropriate solution, which may include rescheduling, store credit, or a refund, as appropriate.
10. Right to Refuse or Cancel an Order
The Sweet Smithery reserves the right to decline or cancel an order when necessary, including when fulfillment is not reasonably possible or when circumstances outside of our control prevent us from completing the order.
If The Sweet Smithery cancels an order before fulfillment, any refund will be handled on a case-by-case basis.
11. Agreement to These Terms
By placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.