Custom Order Terms & Conditions
These Terms & Conditions apply to all custom orders placed with The Sweet Smithery.
Last Updated: September 16, 2026
1. Minimum Purchase Requirement
All custom orders are subject to a minimum purchase requirement of $80.
2. Retainer and Final Payment
When placing an order, a 50% non-reundable retainer is required to reserve the event date and lock in any quoted price. The remaining balance must be paid in full 7 days prior to the scheduled pickup or delivery date.
If an order is not paid for in full 7 days prior to the scheduled pickup or delivery, the order is no longer guaranteed and is subject to cancellation without refund.
3. Order Lead Times
Custom orders should be placed at least 7 days in advance. Orders placed less than 7 days in advance may be subject to a rush fee.
Large orders such as wedding cakes, detailed designs, or events with more than 100 guests should be placed at least 60 days in advance, or with as much notice as possible before the scheduled event.
4. Refunds
No refunds are guaranteed after an order has been placed and payment made. All refunds are considered on a case-by-case basis and are up to the discretion of The Sweet Smithery.
5. Cancellations
Cancellations must be requested at least 14 days prior to the scheduled pickup or delivery.
For cancellations made at least 14 days prior to the scheduled pickup or delivery, any refund of amounts paid, including the retainer, is at the discretion of The Sweet Smithery.
No refunds will be given for any cancellation made less than 14 days prior to the event date.
6. Changes to Orders
Changes to an order such as pickup/delivery date or time, number of servings, flavors, decorations, or other details must be made at least 14 days prior to the scheduled pickup or delivery. Any changes requested less than 14 days before the event are not guaranteed.
7. Pickup
Clients who arrive more than 20 minutes before or after their scheduled pickup time are not guaranteed to receive their order at that time and may be subject to a fee to arrange a new pickup time.
If an order is not picked up and we are unable to contact the customer within 24 hours, the order is forfeited without a refund.
Once an order has been picked up and accepted, the client is responsible for transporting, storing, and handling the order appropriately.
8. Delivery
The client is responsible for providing accurate delivery information and ensuring someone is available to receive the order.
The client is responsible for providing a safe and appropriate location, secure table, setup, and reception environment for delivery.
Once an order has been delivered and accepted by the client or designated recipient, the client is responsible for storing and handling the order appropriately.
9. Product Inspection
Clients are encouraged to inspect their order at the time of pickup or delivery.
Any concerns regarding damage, missing items, or any incorrect order details should be brought to our attention immediately at the time of pickup or delivery.
Once an order has been accepted and removed from our possession, The Sweet Smithery is not responsible for damage resulting from transportation, handling, storage, or other circumstances outside of our control.
10. Handling & Storage
Clients are responsible for following any storage and handling instructions provided with their order.
Certain products may require refrigeration or other specific storage conditions. The Sweet Smithery is not responsible for damage or spoilage resulting from improper storage or handling after pickup or delivery is completed.
11. Damage, Accidents, and Mishandling
Client is responsible for providing an appropriate and secure table, setup, and reception environment. Upon pickup or delivery, client is responsible for inspecting the order for any damage or mistakes.
After pickup or delivery is completed, the client is responsible for the transportation, storage, handling, and care of the order.
The Sweet Smithery is not responsible for any damage resulting from improper transportation, storage, or handling by any third party after pickup or delivery is completed.
12. Design and Artistic Interpretation
The Sweet Smithery does not claim to replicate any design or inspiration photo. Each order is individual, handmade and subject to artistic interpretation.
Our products are handmade, and minor variations in appearance, color, size, texture, and decoration may occur.
Product photos displayed on our website are intended as representations of the product. The actual product may vary slightly from photographs due to handmade preparation and ingredient variations.
13. Flowers and Toppers
Any flowers and/or toppers by the client must be provided at least 2 days prior to the scheduled pickup or delivery. Requests to place toppers or flowers upon delivery at the event venue may be subject to additional fees.
14. Cake Safety
Cakes are not intended to be smashed with the face or body, as some cakes contain support straws and wooden skewers for stability, that may cause injury if not properly removed. Cakes specifically made for smashing may be requested when placing an order.
15. Allergens
The Sweet Smithery is not an allergen-free establishment. Our products may be prepared in an environment where common allergens are present, including but not limited to wheat, milk, eggs, soy, peanuts, tree nuts, and other allergens.
Upon request, reasonable steps will be taken to ensure an order is allergen free. However, we cannot guarantee that any product is completely free from allergens or cross-contact.
Clients are responsible for informing us of relevant allergies or dietary restrictions before placing an order.
The Sweet Smithery is not responsible for allergic reactions resulting from the consumption of our products.
16. Circumstances Beyond Our Control
The Sweet Smithery is not responsible for delays, cancellations, or inability to fulfill an order caused by circumstances beyond our reasonable control, including severe weather, transportation problems, accidents, illness, emergencies, power outages, or other unforeseen circumstances.
If such circumstances affect an order, we will make reasonable efforts to communicate with the client and determine an appropriate solution, which may include rescheduling, store credit, or a refund, as appropriate.
17. Right to Refuse or Cancel an Order
The Sweet Smithery reserves the right to decline or cancel an order when necessary, including when fulfillment is not reasonably possible or when circumstances outside of our control prevent us from completing the order.
If The Sweet Smithery cancels an order before fulfillment, any credit or refund will be handled on a case-by-case basis.
18. Agreement to These Terms
By placing an order with The Sweet Smithery, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.